Legal

Refund Policy

Effective September 1, 2026

We want you to be comfortable choosing BuildingHQ. New accounts receive a 14-day free trial so the service can be evaluated before purchase.

First subscription payment

You may request a refund of your first paid subscription charge within 14 days of that charge. Contact us with the account email and transaction details. We may decline requests involving fraud, abuse, or substantial use of the service after purchase.

Renewals

Subscription renewals are generally non-refundable. If you intended to cancel but were charged, contact us within 7 days of renewal. We will review the circumstances and any usage since renewal. This does not limit rights available under applicable consumer law.

Cancellation

You can cancel at any time through the Paddle customer portal. Cancellation prevents future renewal charges and access continues until the end of the paid billing period. Deleting an account does not automatically cancel a subscription.

How to request a refund

Email support@buildinghq.net with your account email, Paddle transaction or invoice number, purchase date, and reason for the request. Approved refunds are returned to the original payment method. Bank processing times vary.

Payment disputes

Please contact us before opening a payment dispute so we can investigate promptly. Paddle, as merchant of record, may communicate with you and process an approved refund.